CXOBespokes - Create Brand Awareness, Educating Audiences, Building Credibility/Trust, Customer Engagement, Lead Generation, Product Promotion, Brand Storytelling Campaigns

Join us for an exclusive evening sponsored by Boost.ai, featuring a private dinner with CXOs and banking leaders. This invitation-only event offers a unique opportunity for networking, fine dining, and engaging discussions on the transformative role of AI in the banking sector.

We will explore how AI agents are shaping the future of banking, with a focus on balancing innovation and compliance. Key topics will include the impact of AI on customer experience, operational efficiency, and regulatory preparedness. As the EU AI Act establishes new standards for AI governance, financial institutions must adapt to stricter requirements around transparency, risk management, and human oversight.

The true challenge lies not only in developing AI agents but in ensuring they operate within secure, compliant, and customer-centric frameworks.

EVENT DETAILS

Date:	20th March 2025
Timings:	6:30 PM to 10:00 PM
Venue and Location:	Pan Pacific London, 80 Houndsditch, City of London, London EC3A 7AB

Key Topics

The Rise of AI Agents in Retail Banking:
How AI-driven automation is redefining customer self-service and employee efficiency
Operational Enhancements:
How AI is driving efficiency and competitiveness
Regulatory Readiness & AI Governance:
Navigating the EU AI Act—why compliance should be a competitive advantage.
Hyper-Personalized Services:
Redefining customer engagement through AI Agents
LLM Optimization:
Streamlining customer-facing applications with large language models

SPEAKERS

Dr Paul Dongha

Head of Responsible AI & AI Strategy

David Norris

CMO, boost.ai

Cherie Landman

Head of Sales, UK, boost.ai

Oana Cheta

Partner
McKinsey & Company

Damian Lewandowski

Expert Engagement Manager
McKinsey & Company

Isabel Barroso-Gomez

Chief Data Officer
DNB

Rupy Malizia

COO/Chief Strategy & Transformation Officer
HSBC Innovation Banking

Companies Joining Us:

AGENDA

18:15 – Registration and Networking Drinks Reception
19:00 – Welcome Introduction by Sponsor (Cherie Landman, Head of Sales, UK, boost.ai)
19:10 – Presentation by Industry expert (McKinsey & Company)
19:30 – Panel: From Vision to Reality—Harnessing Generative AI in Banking
Panelists

Paul Dongha, Head of Responsible AI & AI Strategy at Natwest

Isabel Barroso-Gomez, Chief Data Officer at DNB

Rupy Malizia, COO/Chief Strategy & Transformation Officer at HSBC Innovation Banking

Damian Lewandowski, Expert Engagement Manager at McKinsey & Company (Panel Chair)

Oana Cheta, Partner at McKinsey & Company
20:00 – Dinner Served
20:40 – Presentation by David Norris, CMO, boost.ai
21:00 – Q&A Session and Best Practices Discussion
21:10 – Coffee, Desserts and Networking
21:45 – Closing Remarks

Panel Discussion: Focuses on...

Real-world applications and success stories of AI agents in banking.
How AI-driven automation is increasing efficiency and reducing costs.
What the EU AI Act means for AI adoption in financial services.
Overcoming last-mile challenges: governance, privacy, and deployment at scale.
A roadmap for moving from experimentation to full-scale AI implementation.

Complimentary Passes:

Complimentary passes are available to banking delegates holding the following job titles, but are not limited to:
CEO, CIO, CTO, COO, Chief Digital Officer, Chief Customer Officer, Chief Innovation Officer, Chief Data & Analytics Officer
Additionally, global heads, senior vice presidents (SVPs), executive vice presidents (EVPs), vice presidents (VPs), and directors in the following fields are eligible:
Conversational AI, Generative AI, Artificial Intelligence, Digital Banking, Digital Transformation, Digital Operations, Strategy, Customer Experience, Innovation, Digital Strategy and Innovation, Journey Transformation & Customer Experience Strategy, Digital Delivery & Customer Experience, Digital Solutions/Digital Channels, Product Owner - Digital Products, Product Management, Digital Experience, Transformation, Machine Learning (ML), Chat/Voice, Omni Channel, Banking Technology

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Building Tomorrow’s Bank: Enhancing Customer Experience through Generative AI

CXO Bespokes Dinner - London

Building Tomorrow’s Bank:
Enhancing Customer Experience through Generative AI

EVENT DETAILS

Date:

20th March 2025

Timings:

6:30 PM to 10:00 PM

Venue and Location:

Pan Pacific London, 80 Houndsditch, City of London, London EC3A 7AB

Key Topics

The Rise of AI Agents in Retail Banking:

Operational Enhancements:

Regulatory Readiness & AI Governance:

Hyper-Personalized Services:

LLM Optimization: